About Us

Building Better Incident Response

We're a team of engineers who've been on-call, fought production fires, and written postmortems at 3am. We're building the tools we wished we had.

Making Incidents Less Painful

Every engineering team deals with incidents. But too often, the tools and processes around incident response create more friction than they solve. Engineers waste hours on manual investigation, important context gets lost in Slack threads, and postmortems never get written.

We believe there's a better way. RootCascade automates the tedious parts of incident response—tracing cascading failures, capturing timelines, generating postmortems—so your team can focus on what matters: fixing problems and learning from them.

2022
Founded
12
Team Members
£2.4M
Funding Raised
London
Headquarters

From Frustration to Solution

RootCascade was born from a 3am incident at a fintech startup. Our founders, James and Priya, spent hours tracing a cascading failure through dozens of microservices, piecing together logs, metrics, and deployment histories to find the root cause.

When the dust settled, they realised they'd spent more time on investigation busywork than actually fixing the problem. And when it came time to write the postmortem, half the context had already been lost.

They started building RootCascade to solve their own problem—and quickly discovered that every engineering team they talked to had the same frustrations. In 2022, they left their jobs to focus on RootCascade full-time.

Today, we're a team of 12 engineers, designers, and operators building incident response tools that actually work the way engineers think. We're backed by Seedcamp and Hoxton Ventures, and we're just getting started.

What We Believe

Blameless by Default

Incidents happen because systems fail, not because people are bad at their jobs. We build tools that encourage learning over blame.

Speed Matters

When production is down, every second counts. We obsess over performance—in our product, our support, and how fast we ship.

Depth Over Surface

We'd rather solve one problem really well than do ten things poorly. Focus means saying no to good ideas to pursue great ones.

Customer Obsession

We're building for engineers, and we are engineers. We use our own product and treat every piece of feedback as a gift.

Always Learning

The best teams run retrospectives. So do we. We're constantly reflecting on what's working and how we can improve.

Remote First

Great engineers are everywhere. We're building a distributed team with async communication and trust over surveillance.

The People Behind RootCascade

A small team of engineers and designers building tools for engineers.

JC
James Chen
Co-founder & CEO
PS
Priya Sharma
Co-founder & CTO
MK
Marcus Kim
Senior Engineer
SO
Sarah Okonkwo
Senior Engineer
AL
Alex Liu
Engineer
ER
Emma Roberts
Product Designer
DM
David Martinez
Engineer
LT
Lisa Thompson
Customer Success

Our Culture

Remote-First

We're distributed across the UK and Europe. Most work happens asynchronously through written communication, with quarterly team gatherings in person.

  • Async by default, meetings when needed
  • Core hours 10am-4pm GMT for overlap
  • Quarterly offsites in London

Write Things Down

Documentation over meetings. Decisions are made in writing, proposals are shared as documents, and knowledge is captured in our wiki.

  • RFCs for technical decisions
  • Meeting notes within 24 hours
  • Comprehensive internal wiki

Ship Fast, Learn Faster

We release frequently and iterate based on customer feedback. We're not afraid to experiment, fail, and try again.

  • Weekly release cadence
  • Feature flags for gradual rollouts
  • Blameless retrospectives

Sustainable Pace

We're building for the long term. That means no crunch culture, reasonable work hours, and genuine respect for work-life balance.

  • 33 days holiday per year
  • No weekend work expected
  • Mental health support

Based in London

Our Headquarters

While we're a remote-first company, we have a small office in South East London for those who prefer to work in person. It's also where we host our quarterly team gatherings.

RootCascade Ltd. 282A Lee High Rd
London SE13 5PJ
United Kingdom

London, United Kingdom

Join Our Team

We're always looking for talented people who want to build great developer tools.

View Open Positions