Incident Management with Root Cause Intelligence

RootCascade is an incident management platform that helps engineering teams track, investigate, and resolve production incidents. Our AI-powered cascade tracing automatically maps how failures propagate across your services—so you fix the actual problem, not just the symptoms.

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RootCascade — Incident Dashboard
INC-2847 SEV-1
Payment API Response Time Degradation
⏱ Started 14 min ago 👤 3 responders
AI Cascade Trace
↳ Connection pool exhausted
↳ Query timeout on orders table
🎯 ROOT: Missing index on user_id
INC-2846 Resolved
CDN Cache Invalidation Delay
⏱ 2 hrs ago ✓ Resolved in 23 min

Incident Response is Broken

When production goes down, teams waste precious time jumping between tools, piecing together what happened, and chasing symptoms instead of causes.

🔥
Too Many Tools
Datadog, PagerDuty, Slack, logs, dashboards—context is scattered everywhere.
🕵️
Slow Investigation
Hours spent manually tracing failures across services and dependencies.
🔄
Recurring Issues
Same incidents keep happening because root causes aren't documented.
📝
Missing Postmortems
Learnings slip through the cracks when postmortems are manual and tedious.

A Complete Incident Management Platform

RootCascade brings together incident tracking, collaborative investigation, root cause analysis, and postmortem documentation—all in one place.

Incident Tracking

Capture and organize all your production incidents in one place. Automatically ingest alerts from your monitoring tools or create incidents manually.

  • Severity levels and status tracking
  • Service and team ownership
  • Impact assessment
  • SLA tracking

Cascade Analysis

Our AI analyzes your incident data and service dependencies to trace how failures cascade through your system—identifying the root cause, not just symptoms.

  • Automatic dependency mapping
  • Failure propagation visualization
  • Root cause suggestions
  • Historical pattern matching

Auto Postmortems

Generate blameless postmortem documents automatically from your incident timeline. Capture learnings while they're fresh without the manual writing burden.

  • One-click generation
  • Timeline reconstruction
  • Action item tracking
  • Custom templates

Real-Time Incident Timeline

Every action, message, and system change captured automatically during an incident. No more piecing together what happened from scattered Slack threads and log files.

  • Automatic event capture from connected monitoring tools
  • Deployment and change correlation
  • Collaborative annotations and notes
  • Export to postmortem with one click
Incident Timeline — INC-2847
14:32:05
Alert triggered payment-api latency > 2000ms (Datadog)
14:32:47
@sarah.chen joined Acknowledged via PagerDuty
14:35:12
Deployment detected orders-service v2.4.1 → v2.4.2
14:38:22
Root cause identified Missing index on orders.user_id

AI-Powered Cascade Tracing

When an alert fires, it's rarely the actual problem—it's a symptom. RootCascade traces the cascade of failures backward through your infrastructure to find where things actually broke.

  • Learns your service topology automatically
  • Correlates events across multiple services
  • Suggests probable root causes with confidence scores
  • Matches against historical incident patterns
Cascade Trace — Payment Failure
🚨 payment-api: 500 errors spike
⚠️ orders-db: connection timeout
⚠️ query latency: 12s (usual: 50ms)
🎯 ROOT: missing index on user_id

Automatic Postmortem Generation

Postmortems are critical for learning, but they rarely get written because they're tedious. RootCascade generates a complete draft from your incident data—you just review and publish.

  • Blameless format focused on learning
  • Complete timeline already populated
  • Action items tracked to completion
  • Searchable knowledge base of past incidents
Postmortem — INC-2847

Summary

Payment API experienced degraded response times for 23 minutes due to a missing database index introduced in deployment v2.4.2.

Impact

~2,100 payment requests affected. No failed transactions (retries succeeded).

Root Cause

Migration script in v2.4.2 removed index on orders.user_id. Query planner fell back to full table scan.

Action Items

Add index check to CI Update runbook Add latency alert

Up and Running in Minutes

Connect your existing tools, and RootCascade starts working immediately.

01

Connect

Link RootCascade to your monitoring tools, Slack workspace, and incident sources. Most integrations take under 5 minutes.

02

Configure

Set up your team structure, service ownership, and escalation policies. Import your existing on-call schedules.

03

Respond

When incidents happen, RootCascade captures everything automatically. AI assists with investigation and root cause identification.

04

Learn

Generate postmortems, track action items, and build a searchable knowledge base of your incident history.

Works With Your Stack

RootCascade connects to the tools your team already uses.

PagerDuty
Datadog
Slack
GitHub
Jira
AWS
Grafana
Splunk
LaunchDarkly
Kubernetes
OpsGenie
Teams

Plus webhooks and REST API for custom integrations

View all integrations →

Built for Engineering Teams

Whether you're a startup or enterprise, RootCascade scales with your needs.

Platform Teams

Centralize incident management across all your services. Give every team visibility into what's happening and standardize your response process.

  • Single pane of glass for all incidents
  • Service ownership and routing
  • Cross-team collaboration
SRE Teams

Reduce MTTR with faster root cause identification. Track reliability metrics, manage error budgets, and build a culture of continuous improvement.

  • AI-assisted investigation
  • SLO tracking and reporting
  • Recurring incident detection
Engineering Leaders

Get visibility into incident trends without micromanaging. Understand where reliability investments are needed and track improvement over time.

  • Incident analytics dashboard
  • Team performance metrics
  • Postmortem completion tracking

What Teams Are Saying

The cascade tracing feature is incredible. We went from spending hours on investigation to having a probable root cause in minutes. It's changed how we do incident response.

SK

Sarah Kim

SRE Lead, Fintech Startup

We finally have postmortems for every incident. The auto-generation removes all the friction—my team just reviews and adds their insights instead of writing from scratch.

MJ

Marcus Johnson

VP Engineering, B2B SaaS

The timeline feature alone is worth it. During incidents, everything gets captured automatically. No more digging through Slack history to figure out what happened.

AL

Alex Liu

Platform Engineer, E-commerce

Ready to Transform Your Incident Response?

Start your 14-day free trial today. No credit card required. Set up in under 10 minutes.